Technical Support
Product selection, device configuration, platform setup, API integration, OEM/ODM and after-sales support for global partners.
Product Selection
We help you choose wired, wireless, solar, video or sensor devices based on vehicle type, target country, network and application.
Device Configuration
Guidance for SIM/APN settings, reporting intervals, alarm parameters, wiring and initial device activation.
Platform Setup
Support for account creation, device binding, user permissions, geofences, reports and PC/mobile platform setup.
API Integration
Technical assistance for API access, data fields, callback interfaces and integration with third-party systems.
OEM / ODM
Customization support for branding, labels, packaging, firmware parameters and selected hardware or platform requirements.
After-sales Support
Remote troubleshooting, deployment guidance, firmware updates and technical support for distributors and project customers.
Product Q&A
Common questions about FOFN GPS trackers, installation, networks, platform use and OEM/ODM services.
Which GPS tracker should I choose?⌄
Choose a wired tracker for vehicles that need continuous power and frequent reporting, a wireless tracker for easy installation and long standby, or a video GPS terminal when remote video monitoring is required.
Can FOFN GPS trackers be used internationally?⌄
Many FOFN models are designed for international deployment. Cellular bands, SIM card support and APN settings vary by country and operator, so confirm the target market and network before ordering.
Can I use my own SIM card?⌄
Yes, on compatible models you can normally use your own SIM card. Make sure it supports the required network bands and data service, then configure the correct APN when necessary.
How do I view device location and history?⌄
After the device is activated and online, use the supported web or mobile tracking platform to view live location, historical routes, alerts and other supported data.
How often does the GPS location update?⌄
The reporting interval depends on the product and configuration. Shorter intervals provide more frequent updates but increase mobile data and battery consumption.
What should I check if a device is offline?⌄
Check device power, SIM status, mobile data, APN settings, cellular signal and installation first. If it still cannot connect, send the device ID and test information to technical support.
Do video GPS terminals support remote live view and playback?⌄
Supported video models can provide remote live view, event video and playback. Availability depends on the terminal, cameras, network conditions, data plan and storage setup.
Do you provide OEM / ODM services?⌄
Yes. FOFN can support branding, labels, packaging, firmware settings and selected platform customization. Available options depend on the product, quantity and project requirements.